Grapemart partners with manufacturers and suppliers from all over the world. Depending on the item type, item size, location of the warehouse order processing and delivery times may vary.
Accurate shipping policy about each product is listed on the product detail page.
We do our best to process and ship orders as quickly as possible.
If you have any questions regarding shipping times for a specific product, please email us at firstname.lastname@example.org before making a purchase.
In the unlikely case that your shipment may be held due to customs asking for fees, the customer is liable to cover those occurring fees.
Rejoice US residents! Most of our products are shipped from the US, allowing your delivery time to range between 5-7 business days. Some products, depending on their demand, production difficulty and the time of the year will take an extra 2-3 business days longer to arrive. Also, note that some products are shipped from a different country. In this case, the delivery may take 4-6 weeks. But rest assured as we promise it will all be worthwhile!
Do you ship internationally?
Sorry. We currently do not ship internationally. However, we may accept special order requests depending on the product and shipping country eligibility. Email us at email@example.com to see if your order would qualify.
If by chance your item has not arrived
Please check the following:
- Review your order confirmation and double check you have entered in the correct address (if applicable, apartment/unit number).
- Call your post-office and ask them about your package
If these 2 steps were unsuccessful, please contact us at firstname.lastname@example.org if so that we may assist you in regards to the status of your order.
Where is my order tracking information?
Please navigate to my account to track your order. We will always try our best to have accurate tracking numbers and give you the most up-to-date status of your valuable order!
Can I cancel my order?
If you wish to cancel or change your order, please email us at email@example.com as soon as possible. Note that once the item has been fulfilled and marked as shipped, we are not able to make any changes or cancellations to your order.